How much is shipping?


We offer free shipping for all our products 


How do I track my order?

Please visit https://carolay.co/pages/shipping-tracking to get up to the day shipping info.


I checked my tracking number and it says not valid?

Please wait 24 hours for it to update in USPS system.


When will my order ship?

Most orders ship out next day, but depending on the product this can take up to 3 days. 


What if i ordered the wrong size/model? 

Please contact customer support ASAP at shop@carolay.co, the customer is responsible for shipping cost for items that are ordered incorrectly.


What if I don’t like it?

The customer is responsible for returning the product and will receive full refund minus shipping cost. 


How do I return an item?

Please contact customer support and they will send you a return link to obtain an RMA number. You will need your order number and your email address associated with the order to use the return module. 


Can I combine coupon code?

No, you can only use one code at at time.  


How long does it take for me to receive my refund?

We process refunds as they arrive at our warehouse, they are typically processed within 2-4 business days.


What if my item arrives damaged?

No problem, shoot a picture to shop@carolay.co and we will ship you a replacement right away and at NO cost to you. 


I sent an email but got no response?

Please check the email address that you sent it to. Our email is shop@carolay.co not .com -  sorry for the confusion.  Additionally, our support hours are Monday-Friday 9AM-6PM PST. Any inquiries or calls after-hours will be answered the following business day or weekends will be answered on the next business day.


I ordered on Friday but my item didn't ship until Monday?

Our warehouses are closed on weekends. All orders will ship the following business day. 

Refund policy

Privacy policy

Terms of service


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